FAQ

How will my order be shipped?

We work with an international transport company: All our parts are packed on a pallet.

A tracking number is provided by the transporter to be able to track your pallet in real time.

For small parts we send the parts with the transport company DPD. The tracking number is provided by the carrier.

 

How can I contact you?
If you have any questions, send us an email at contact@aepspieces.com

 

Do you deliver to Europe?
Yes! We deliver everywhere in Europe.

Make sure the items you order are cleared in your country.

For deliveries outside Europe, the freight forwarder is the responsibility of the customer.

 

Where are you located?

Our head office is based in Lithuania.

We have two storage warehouses located in Germany.

 

How to order on the site?

Payment by bank transfer, please contact us: Name, First name, Address, Telephone number (specify times if garage) and email.

 

 

 

 

 

 

 

 

For payment by BITCOIN contact us: contact@aepspieces.com

 

How long will it take for my order to arrive?

Shipping takes 8 to 10 days for payment by bank transfer

 

How is my pallet packed?

Attached is a photo example:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What is the size of the plate?

The dimension is 120x80x110

 

What should I do if I receive a defective product?
If there is a manufacturing defect, or a problem during transport, let us know within 14 days of receipt of your goods and (provided your case is legitimate), we will send you a replacement part .

 

How can I give my testimony?

Send us a video of yourself with your testimony on our e-mail or visit our website in the

Reviews section and leave your experience in writing.

 

Can I cancel my order?

You can cancel your order within 24 hours.

After this period, your order will already be processed and you will no longer be able to cancel.

To find out more about our online sales policy, please read our GTC

 

 

 

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Shipping and delivery

- Delivery in Europe: France, Corsica, Belgium, Germany, Romania, Luxembourg, Spain, Portugal, Italy, England, Serbia, Nederland, Switzerland etc

-Papeete, Guadeloupe, Martinique, Mauritius,

Mayotte, New Caledonia, Russia, USA, Canada

provide forwarder's address in Europe.

-Delivery outside Europe possible (contact us)

DELIVERY

- For payment by Bank Transfer: Delivery within 8 to 10 working days

- Free delivery with pallet tracking number

Payment methods

Our payment systems meet the strictest security criteria in the certified online payment industry.
PCI DSS Level 1 service provider .

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